Privacy Policy
Delight Stay – Privacy Policy
Welcome to Delight Stay ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our resorts, use our services, or interact with us in any way.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, address, email address, phone number, date of birth, passport/ID details.
- Booking Information: Details related to your stay, such as room preferences, dates of stay, special requests, and payment information.
- Communication Information: Records of your correspondence with us, including emails, phone calls, and online chat messages.
- Usage Data: Information on how you use our website, mobile apps, and other services, including IP addresses, browser types, and device information.
- Preference Data: Information about your preferences, such as dietary restrictions, special accommodations, and activities of interest.
- Feedback and Surveys: Information you provide through feedback forms, surveys, or reviews.
2. How We Use Your Information
We use your personal information for the following purposes:
- Booking and Reservation: To manage your bookings, process payments, and ensure your stay meets your expectations.
- Personalization: To tailor our services to your preferences and provide personalized recommendations.
- Communication: To send you booking confirmations, and updates, and respond to your inquiries.
- Marketing: With your consent, to send you promotional offers, newsletters, and information about events at our resorts.
- Legal Compliance: To comply with legal obligations, such as reporting requirements and fraud prevention.
- Improvement of Services: To analyze usage data and feedback to enhance our services and offerings.
3. How We Share Your Information
We Don't share your information with anyone.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your data.
5. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal data.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your personal data under certain circumstances.
- Objection: Object to the processing of your data for direct marketing purposes.
- Consent Withdrawal: Withdraw your consent to data processing at any time.
To exercise any of these rights, please contact us at [Contact Information].
7. Cookies
Our website uses cookies to enhance your browsing experience and provide personalized services. You can manage your cookie preferences through your browser settings.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.